Shipping & Return Policy
Shipping & Return Policy
There is a 24 - 48 hour processing time for all orders, with most orders sent out for delivery within 24 hours during business weekdays. We strive to ship orders out as quickly as possible. After the processing period, a tracking email is automatically sent to the email on the order to confirm that your package is ready for shipment and sent to USPS for shipping deliveries. All shipping transit times are estimated delivery times set by USPS.
It is the sole responsibility of the purchaser to provide the correct shipping address information at the time of placing the order and additional shipping costs will apply on all orders that are returned due to incorrect shipping information. .Ownership of packages accepted by USPS transfers to the buyer. We cannot be responsible for lost, held, damaged packages, incorrect shipping info, stolen packages or misdelivery errors via carrier (example: delivered scan but not delivered).
Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS. If you do not agree to this policy you will not be able to complete a purchase as the terms & conditions box must be checked. There will be NO exceptions to this policy.
Please note: Certain orders will be shipped to the cardholder's verified billing address If we are unable to verify the shipping address, or the order will be canceled without notice.
We ship to all U.S. territories, APO, and FPO addresses
Due to the high volume of packages that USPS receives, please keep in mind that tracking information may not be automatically updated. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of Ejuice Connect and must be resolved by contacting USPS directly in the contact provided below.
We do not guarantee transit times and shipping fees are non-refundable through us. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier USPS® Customer ServiceCall 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page. Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sorting facility, transit locations, or your local post office. There are no updates in between and all delivery issues should be addressed with your local post office. USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of misrouting a package. Unfortunately, these errors are out of our control and we are not responsible for errors or delays by USPS. Incomplete or Incorrect Address Submissions: Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders.
International orders may be subject to import taxes and duty fees. The customer is responsible for paying these charges. We ship at your own risk, but there is a chance they WILL BE confiscated. We are not responsible for these products if done so.
Ejuice Connect ships packages to many countries worldwide. Keep in mind we are unaware of your local laws and you, the customer assumes all shipping risks. Once the package leaves our hands there is nothing we can do from that point. All international mail is shipped via USPS. UPS or FedEx. If you order any e-juice, your customs form will be labeled as e-juice. We will not stretch the truth or under-declare values on any packages. We offer a variety of international shipping methods. Note: Customers are responsible for all customs and duty fees when importing products into their country. In certain cases, the packages may get held up in customs, or never delivered. We apologize for the inconvenience but international customers assume that risk, and once we ship it internationally we consider it a finalized sale. International orders may be subject to import taxes and duty fees. The customer is responsible for paying these charges. We ship at your own risk, but there is a chance they WILL BE confiscated. We are not responsible for these products if done so.
USPS: Only Priority Mail Express is guaranteed*
USPS® Customer Service Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
All sales are final, If there is an issue with your order, please contact customer service for more information about returning an item.
EjuiceConnect.com LLC is not responsible for manufacturer defects or warranties. If there is an issue with your order, please contact customer service for more information on returning an item. We do not cover manufacturer warranties and returns will be accepted at our discretion. The customer is responsible for sending back complete kits with everything received in original packaging and must be accompanied by the original receipt. We will only accept returns and issue refunds for items that have been authorized and given an RMA. Orders approved for RMA must have tracking on the return shipment. We will refund your order upon receipt providing everything is returned as received. Items cannot be exchanged, only refunded. If we find your return was in working order you may be subject to a restocking fee. Be aware that the tamper-proof rings on Unicorn Type Bottles may be weak and can break off and/or come loose during shipping. EJuice Connect will not offer replacements due to broken tamper rings.
PLEASE NOTE: Orders can no longer be canceled once the package has been shipped and the customer will be responsible for shipping costs if the package is refused and returned to us. We will refund the cost of the order less any applied discounts and shipping costs once we receive the returned order. Please allow 5 - 7 day processing time once the order is received by us.