Shipping & Return Policy
Shipping & Return Policy
USPS Vape Shipping Ban Oct 21st
We Have Secured Alternative Shipping Methods To Many States Within the Continental U.S. and will Update as Reliable Carriers become Available
The United States Postal Service (USPS) has published its final ruling, and will no longer ship vaping products as of October 21, 2021. All orders that are currently out for delivery with USPS were shipped prior to that date.
The government document that we are speaking of can be viewed at this URL https://public-inspection.federalregister.gov/2021-22787.pdf
ANNOUNCEMENT REGARDING CURRENT & FUTURE SHIPPING COVERAGE, SIGNATURE REQUIREMENTS, AND TRACKING.
We have secured reliable shipping for many states through a trusted network of shipping carriers. The remainder of the states will be published once we know the full list. The bad news is the shipping rates will most likely increase slightly compared to the USPS rates. Shipping time frames are expected to be 2 to 3 days longer than current delivery times.Shipping After USPS Shut Off: We plan to continue to work hard to be able to provide shipping everywhere that legally allows vape products. Ejuice Connect has a dedicated team working tirelessly on securing shipping carriers and platforms in order to make this transition as seamless as possible.
PLEASE NOTE: IF YOU DO NOT CURRENTLY GET MAIL OR PACKAGE DELIVERY AT YOUR RESIDENCE OR WORKPLACE, YOUR ORDER WILL NOT BE AVAILABLE FOR PICKUP AT A USPS POSTAL FACILITY. OUR CARRIERS ARE UNABLE TO DELIVER TO PO BOXES.
Orders with prohibited items will be removed and canceled from the order, subject to the entire order being canceled and refunded while the rest of the package will be processed normally.
We can no longer ship any products to the following states, and territories due to State Regulations.
Effective 3/27/2021: All packages will be Adult Signature Required parcels (21+) and MUST be signed for. Drop-off is not available!
There is a 24 - 48 hour processing time for all orders, with most orders sent out for delivery within 24 hours during business weekdays. We strive to ship orders out as quickly as possible. After the processing period, a tracking email is automatically sent to the email on the order to confirm that your package is ready for shipment and the information has been sent to the carrier. All shipping transit times are estimated delivery times set by the logistics company and may be handled by different carriers depending upon your location. Please be advised that we are unable to service some areas. Incorrect addresses or missing apartment or suite numbers will result in delays.
It is the sole responsibility of the purchaser to provide the correct shipping address information at the time of placing the order and additional shipping costs will apply on all orders that are returned due to incorrect shipping information. Ownership of packages accepted by the carrier transfers to the buyer. We cannot be responsible for lost, held, damaged packages, incorrect shipping info, stolen packages, or misdelivery errors via carrier (example: delivered scan but not delivered).
Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS. If you do not agree to this policy you will not be able to complete a purchase as the terms & conditions box must be checked. There will be NO exceptions to this policy.
Please note: Certain orders will be shipped to the cardholder's verified billing address If we are unable to verify the shipping address, or the order will be canceled without notice.
Due to the high volume of packages that USPS receives, please keep in mind that tracking information may not be automatically updated. While ou carriers offer reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of the carrier are not the responsibility of Ejuice Connect and must be resolved by contacting the logistics company directly by clicking on the tracking number listed on your shipping confirmation email. Please make sure the email address listed on your order is correct.
We do not guarantee transit times and shipping fees are non-refundable through us. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier to file a claim
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account on the "my account" page. Please do not be alarmed if the delivery confirmation (tracking) for your package has not been updated in a few days.
Where allowed, International orders may be subject to import taxes and duty fees. The customer is responsible for paying these charges. We ship at your own risk, but there is a chance they WILL BE confiscated. We are not responsible for these products if done so.
All sales are final, If there is an issue with your order, please contact customer service for more information about returning an item.
EjuiceConnect.com LLC is not responsible for manufacturer defects or warranties. If there is an issue with your order, please contact customer service for more information on returning an item. We do not cover manufacturer warranties and returns will be accepted at our discretion. The customer is responsible for sending back complete kits with everything received in original packaging and must be accompanied by the original receipt. We will only accept returns and issue refunds for items that have been authorized and given an RMA. Orders approved for RMA must have tracking on the return shipment. We will refund your order upon receipt providing everything is returned as received. Items cannot be exchanged, only refunded. If we find your return was in working order you may be subject to a restocking fee. Be aware that the tamper-proof rings on Unicorn Type Bottles may be weak and can break off and/or come loose during shipping. EJuice Connect will not offer replacements due to broken tamper rings.
PLEASE NOTE: Orders can no longer be canceled once the package has been shipped and the customer will be responsible for shipping costs if the package is refused and returned to us. We will refund the cost of the order less any applied discounts and shipping costs once we receive the returned order. Please allow 5 - 7 days processing time once the order is received by us.